Infosys BPM Recruitment through Task

 Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

Infosys BPM has 33 delivery centers in 14 countries spread across 5 continents, with 47,147 employees from 110+ nationalities, as of June, 2021.    For more details, pls visit company website

Website: http://www.infosysbpm.com

Domain: Customer Support – Voice

Designation: Process Executive

Job Description: 

Roles & Responsibilities:

• Manage large amounts of incoming and outgoing calls
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Should be ok to work in 24X7 environment and night shifts.
• Should be ready to work in a target oriented portfolio

Eligibility Criteria:

B.E/B.Tech (any discipline), B.Com,BCA Bsc graduated in 2021 with no backlogs, having 55% aggregate and with excellent communication skills need to apply

Shifts : 24*7

Job Location : Bangalore and Pune

Skills Required:

• Proven customer support experience or experience as a client service representative
• Excellent communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
• Ability to multi-task, prioritize, and manage time effectively

Interview Procedure:

• 1st round: HR assessment
• 2nd round: Ops Assessment

Google Link to apply:

https://forms.gle/7YhoZqR8X2uzWNJM6

For more details please contact:

Contact Person: Ms. Archana

Email ID: placementexecutive1_cr_task@telangana.gov.in

Contact Number: 040 - 48488245

Last Date to Apply: 1st November 2021.

Apply Link:https://www.task.telangana.gov.in/Placements/Infosys_BPM_Limited_cust_supp_voice_2021