About HP India:
The Hewlett-Packard Company, commonly shortened to Hewlett-Packard or HP, was an American multinational information technology company headquartered in Palo Alto, California, that developed and provided a wide variety of hardware components, as well as software and related services to consumers, small and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.
HP India is hiring freshers as Tech Support Engineer. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
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Job Description:
Responsibilities:
- Must have a B.E/B.Tech degree in Computer Science, Information Science, Electronics and Communication or Electrical Engineering
- Should have passed out in 2020 only
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue
- Must possess the zeal to demonstrate Customer First culture in every interaction
- Should be open to work in shifts
Knowledge and Skills required:
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
- High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
- Should have excellent CRM skills, Email/Chat Etiquettes and good time management skills
- Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
- Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)
- Basic computer hardware knowledge
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