American Express (Amex) Off Campus Hiring 2021 | 0 – 3 years | Analyst I

 About American Express:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

The American Express Company is a multinational financial services corporation headquartered at 200 Vesey Street in the Financial District of Lower Manhattan in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average.

American Express India is hiring freshers as Software Engineer Intern. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.

American Express Overview:

Company Name:	American Express
Company Website:	www.americanepress.com
Job Role:	TCPS Analyst
Job ID:	21008830
Experience:	0 -3 Years
Free Courses:	https://jobstreakscourses.blogspot.com/
Telegram Group:	https://t.me/jobstreaks

 

Job Description:

This is a blended profile that requires:

1. Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
2. Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
3. Handle Escheatment calls and faxes.
4. Process Refund Requests, Overspend and Excessive Balance cases
5. Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
6. Respond to customer escalation and conduct a root cause analysis of the escalation
7. Leverage expertise in analyzing risk related data, identifying fraud connections
8. Manage change effectively to meet / exceed performance targets.

Minimum Qualifications:

1. Graduate with 0 – 3 years of Prior Experience.
2. Ability to work in a deadline-driven environment and maintain strong attention to detail.
3. Shift Hours – 24X7

APPLY LINK : CLICK HERE