Red Hat Recruitment 2021| Trainee Associate Technical Support Engineer

Trainee Associate Technical Support Engineer

ABOUT COMPANY:

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future. Reference

Overview:

Name:	Red Hat
Company Website:	www.redhat.in
Job Role:	Trainee Associate
Job ID:	85897
Experience:	Fresher
Telegram Group:	https://t.me/jobstreaks

Primary job responsibilities:

• Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
• Gather information for each bug and provide analysis to fully understand the issue
• Propose and discuss fixes or workarounds and provide advice to educate customers
• Collaborate with engineering, product management, and support management teams to prioritize customer requests
• Incorporate your findings to Red Hat's knowledge base
• Support Red Hat's global customers on technical issues through phone, chat, or remote access tools

Required skills:

• Excellent verbal and written communication skills
• Good analytical and problem solving skills
• Ability to communicate and present ideas in a user-friendly way
• Focused on delivering remarkable and consistent customer experience
• Self-motivated and comfortable working within a team
• Learn, adopt, and practice Red Hat values and competencies
• Basic understanding of Linux, containers, and open source
• Basic knowledge of TCP/IP networking and UNIX services and concepts
• Open source community contribution through projects is a plus

Educational Qualifications:

Must have graduated within the last 2 years with a bachelor's degree in engineering, technology (computer  science or IT), science, or computer applications, or a master's degree in computer applications or       marketing and communications.

LOCATION : Pune

APPLY LINK:CLICK HERE