Oracle Recruitment 2021
ABOUT COMPANY:
Oracle Elevator Company started in 2004, although many of its subsidiaries have been in business for decades. The company is growing into a nationwide, independent elevator service company with the technical resources to maintain all types of elevators and lifts. By focusing on the service side of the business and providing a supportive environment for its technicians, the company provides a quality service product and more added value than the large elevator manufacturers. Reference.
Overview:
Company Name: | Oracle |
Company Website: | |
Job Role: | Sales Operation Analyst |
Job Location: | Bangalore |
Experience: | |
Telegram Group: |
Responsibilities:
• Provide chat, email support to resolve user problems with proactive troubleshooting
• Follow predefined (as trained) support procedures and policies
• Master the use of our support channels, processes & tools
• Identify and report Partner/user issues & feedback through appropriate channels.
• Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
• Effectively and judiciously escalate issues with clear communication
• Support team lead/ manager when required
• CSAT/resolution rate initiatives
• Ability and willingness to quickly complete large volumes of work with high quality
• Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal
Preferred Qualifications:
The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally.
The focus of this role will be to support Oracle’s Sales Organization via chat and incident support using Oracle’s Service Cloud product.
The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle’s Global Sales and Consulting teams.
Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to.
NOTE :
Applicants are required to read, write, and speak the following languages: English
Qualification Required: BE/B. Tech/MBA
Batch : Any Batch
APPLY LINK : CLICK HERE
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